Amidst the COVID-19 crisis, people and businesses have had to adapt to a “new normal,” with daily life shaken up by social distancing and limited physical contact. Making changes to adhere to guidelines while keeping people safe often requires some creativity, and MY Furniture, a luxury, high-quality furniture retailer, has made it easy for customers to enjoy furniture shopping without ever having to leave their homes.
First, MY Furniture introduced a Video Call Facility for customers, a video call-in appointment that allows people to easily visit the company’s virtual showroom. By navigating to the website and clicking the “Request Video Call” button, a member of the MY Furniture team will be able to call the customer at a suitable date and time via FaceTime, Skype, or WhatsApp depending on the customer’s preference to show them the item they are interested in. This is also helpful for busy customers who would rather skip out on viewing furniture pieces in person in a showroom.
To control the flow of customers in and out of their showrooms, MY Furniture has also introduced an appointment system, adhering to social distancing and capacity guidelines. Deliveries are handled by couriers that deliver to the front door, and not inside the property, to maintain cleanliness.
Increased social distancing and personal appointments have proven to fare well for MY Furniture, with the changes resulting in a 30-percent increase in online business and an increase in older customers shopping online who previously would not have shopped this way. With new adaptations like virtual shopping and private appointments becoming the norm, customers can rest assured that furniture shopping can effectively be a safe, enjoyable experience.
Photos courtesy of MY Furniture